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Privacy policy & Cookies

LEGAL INFORMATION ABOUT ENERGIEDIN SARL

ENERGIEDIN SARL, as the data controller operating the site.

The information collected on the site portail-immobilier.ma is processed to connect you with our partner real estate agencies.

The recipients of the data are: partner real estate agencies and Portail Immobilier.

In accordance with Law No. 09-08 enacted by Dahir 1-09-15 of February 18, 2009, concerning the protection of individuals with regard to the processing of personal data, you have the right to access and rectify information concerning you, which you can exercise by contacting: Data Protection Service, email: [email protected].

You may also, for legitimate reasons, oppose the processing of your data.

This processing has been notified to the CNDP under receipt No. D-W-903/2024 dated 30/09/2024.

SUMMARY of the Privacy & Cookies Policy

The personal data we collect
Use of collected personal data
Recipients of the collected personal data
Use of cookies
Duration of storage of collected personal data
Our commitments to security and confidentiality
Right to rectification and deletion of collected personal data

1. THE PERSONAL DATA WE COLLECT:

As part of our activity, portail-immobilier.ma, as the data controller for personal data of users registered on the platform, commits to collecting the following data to continuously provide and improve our services:

(i) Data you provide:

When you visit our site, you may be asked to provide certain contact information to allow us to connect you with a real estate agency, including your name, address, telephone number, and email address.

(ii) Data we collect automatically:

If you contact us via our customer service, we may keep a copy of your correspondence and ask you for additional information to verify your identity.
We may collect details about your activities on the platform, including pages visited, actions taken, and any information shared on discussion forums.
During your visit to our platform, we automatically collect certain data from your device. This information may include your IP address, device type, browser used, your approximate geographical location, your browsing habits, and how you interact with our platform and the services offered. These data help us better understand our visitors and improve the quality and relevance of our platform.
Some of this information may be collected using cookies and similar technologies.

(iii) Data we receive from third parties:

We may receive your personal data through social networks if you choose to register on the platform using a social network account. The information received depends on your privacy settings with the concerned network but generally includes your username, profile picture, country, and contact details.
We may also receive your personal data from third parties that we engage to assist us in providing verification services and conducting security checks.

2. USE OF COLLECTED PERSONAL DATA:

We collect your personal data to:

Connect you with partner real estate agencies that meet your needs.
Verify your identity if necessary.
Provide customer service, respond to your questions and comments, and manage claims or disputes.
Improve the content and layout of the platform, as well as the services offered on portail-immobilier.ma, including using anonymized data for analysis purposes.
Inform you about services that may be of interest to you, in accordance with applicable laws. Cookies or similar technologies may be used to offer information based on your browsing activities and interests. If required by law, we will seek your consent before sending you marketing communications.

We may also use your personal data for other purposes compatible with those initially communicated, in accordance with applicable data protection laws.

3. RECIPIENTS OF COLLECTED PERSONAL DATA:

We may share your personal data with third parties for the following reasons:

To connect you with our partner real estate agencies.
Engage third-party service providers to perform certain functions on our behalf, such as data analysis, marketing assistance, processing requests, content delivery, and customer service.
As part of business transactions, where customer information may be transferred as business assets.
To comply with the law or protect against fraud.

When we share your personal data with third parties, we:

Ask them to respect the terms of this privacy policy and comply with applicable laws.
Authorize them to process your personal data only for specific purposes and in accordance with our instructions.

portail-immobilier.ma may transfer your personal data to recipients located outside Morocco. These transfers are made in compliance with current regulations on personal data protection.

4. USE OF COOKIES:

(i) What are cookies?

Cookies are small text files placed on your device by the server of the site you are visiting. They contain information such as:

The name of the server that deposited it.
A unique identifier.
Possibly an expiration date.

This information is stored on your device and can be read by the server during your subsequent visits.

(ii) The different types of cookies we use:

Audience measurement cookies: They allow us to measure the traffic of our site (number of visits, pages viewed) in order to improve its content and your user experience.
Functionality cookies: They remember your login information or preferences to facilitate your navigation.
Third-party advertising cookies: Used by partners to display personalized advertisements based on your interests.
Other third-party cookies: Used to analyze your journey on our site and improve our services.

(iii) How to accept or refuse cookies?

During your first visit to our site, a message informs you of the use of cookies and invites you to accept or refuse them. You can change your preferences at any time by adjusting the settings of your browser or using the cookie management link available at the bottom of our site's page.

5. DURATION OF STORAGE OF COLLECTED PERSONAL DATA:

The duration for which your personal data is stored varies depending on their nature and the purpose for which they were collected.

Data collected with your consent is kept until you withdraw your consent or request their deletion.
Data necessary to comply with legal or regulatory obligations may be kept for the duration imposed by law.
Cookies and other navigation data are kept for a duration not exceeding that necessary for the purposes for which they were collected.

We may also retain some data to comply with legal obligations, exercise our rights, or for statistical and historical purposes.

6. OUR COMMITMENTS TO SECURITY AND CONFIDENTIALITY:

We implement appropriate security measures to protect your personal data against any loss, unauthorized use, illegal access, disclosure, or alteration.

Access to your personal data is limited to employees and partners who need it to provide our services.
All our collaborators are subject to strict confidentiality obligations.
In the event of a suspected breach of your personal data, we will implement the necessary procedures to remedy it and will inform you, as well as the competent authorities, in accordance with legal requirements.

7. RIGHT TO RECTIFICATION AND DELETION OF COLLECTED PERSONAL DATA:

7.1 Right to rectification:

You have the right to request the update or correction of your personal data if they are inaccurate or incomplete. portail-immobilier.ma commits to making the necessary changes at no cost and within ten (10) days from the receipt of your request.

7.2 Right to deletion and opposition:

You may, for legitimate reasons, oppose the processing of your personal data.
You have the right to refuse the use of your data for prospecting purposes, particularly commercial.

To exercise these rights, you can contact our data protection service at the following address: [email protected] or by mail at the address of our head office.

Note: After receiving your request, the deletion of your account will be performed within 72 business hours. You will receive an email confirmation once your account has been deleted from our site portail-immobilier.ma.